AI Customer Support: Slashing Ticket Volume by 70%

Your support team is drowning. 80% of their day is spent answering the same 5 questions: "Where is my order?", "How do I reset my password?", "What is your refund policy?". This is a waste of human potential.

The Tier 1 Problem

In traditional support structures, highly trained humans act as "routers." They read a ticket, realize it's a simple FAQ, and paste a canned response. This leads to burnout and slow response times.

AI Agents are the new Tier 1. They don't just "route" tickets; they resolve them.

How It Works

By connecting an LLM (Large Language Model) to your Knowledge Base (Notion, Zendesk, PDF Manuals), we create an agent that understands your product deeply.

• Instant Answers: No more 24-hour wait times. Customers get help in seconds.
• Actionable Support: The AI can connect to your backend API to actually *do* things—like check shipping status or issue a refund within limits.
• Escalation with Context: If the AI can't solve it, it passes the ticket to a human with a full summary of the conversation.

Real World Impact

We recently implemented this for a SaaS client. Within 30 days:

Conclusion

Humans should handle complex, emotional, and high-stakes problems. AI should handle the rest. By automating Tier 1 support, you don't just save money—you create a better experience for your customers and a happier life for your support team.